FAQ
Records Management
Depending on the Service Level Agreement chosen at the time of the request, a file will be delivered. Delivery times range from 1.5 to 32 hours (working hours).
Archive-IT offers the possibility of 24-hour service.
The files managed by Archive-IT in the archive can be requested in physical form, in addition to digital. The files will be sent via (registered) mail/courier.
Records Destruction
Archive-IT has a long-term and close partnership with PreZero for the destruction of confidential documents. The archive materials are transported directly to PreZero’s secure facility. The destruction process takes place within a completely closed system, meaning no human hands are involved—it is fully automated.
After the secure destruction of the archive, you will receive a certificate of destruction. This certificate lists all the files that have been destroyed on your behalf. It serves as proof that you have complied with the destruction policy applicable to your organization.
Documents must be kept until the retention period has expired before they can be destroyed. Click here to learn more about retention periods.
Security
Archive-IT is ISO 27001 and ISO 9001 certified and complies with the NEN 7510 standard. In addition, our SaaS (cloud) software meets Verisign standards, and our employees have signed a Certificate of Conduct (VOG) and a Confidentiality Agreement.
The archive is secured with camera surveillance, a fire protection system, a gas extinguishing system, and access control. The entire premises are enclosed with a sturdy fence. Files only leave the archive during working hours for processing and are always returned to the secure archive at the end of the workday.
Software
To create a fully digital archive, Archive-IT’s system can generally be seamlessly integrated into an EHR (Electronic Health Record), EMR (Electronic Medical Record), and various document management systems. This way, a new method of archiving is combined with historical data to form a complete digital archive. You can continue working from your own familiar system.
Files digitised by Archive-IT are always made available through Archive-IT’s software. This ensures security and accessibility. Additionally, there is the option for physical delivery of files.
You can log in via https://service.archive-it.nl/
Go to https://service.archive-it.nl and click on "Forgot password".
Contact
The Archive-IT office is open Monday to Friday from 8:15 AM to 5:00 PM.
Invoices can be emailed to invoice@archive-it.nl.
Please send an email to info@archive-it.nl with your updated information. We will update your details as soon as possible.
Go to the sign-up page and fill in your details. You will receive a monthly email with the latest updates. No longer wish to receive updates? Unsubscribe via the link in the update email.