FAQ

Records Management

How quickly can a file be digitally available to me?

Depending on the Service Level Agreement chosen at the time of the request, a file will be delivered. Delivery times range from 1.5 to 32 hours (working hours).

Can I request files during evening hours and on weekends?

Archive-IT offers the possibility of 24-hour service.

I want my file back in physical form, is that possible?

The files managed by Archive-IT in the archive can be requested in physical form, in addition to digital. The files will be sent via (registered) mail/courier.

Records Destruction

What happens to the collected paper?

Archive-IT has a long-term and close partnership with PreZero for the destruction of confidential documents. The archive materials are transported directly to PreZero’s secure facility. The destruction process takes place within a completely closed system, meaning no human hands are involved—it is fully automated.

How do I know when the paper files have actually been destroyed?

After the secure destruction of the archive, you will receive a certificate of destruction. This certificate lists all the files that have been destroyed on your behalf. It serves as proof that you have complied with the destruction policy applicable to your organization.

How long must files be retained before they can be permanently destroyed?

Documents must be kept until the retention period has expired before they can be destroyed. Click here to learn more about retention periods.

Security

Is Archive-IT ISO certified?

Archive-IT is ISO 27001 and ISO 9001 certified and complies with the NEN 7510 standard. In addition, our SaaS (cloud) software meets Verisign standards, and our employees have signed a Certificate of Conduct (VOG) and a Confidentiality Agreement.

How is Archive-IT’s archive secured?

The archive is secured with camera surveillance, a fire protection system, a gas extinguishing system, and access control. The entire premises are enclosed with a sturdy fence. Files only leave the archive during working hours for processing and are always returned to the secure archive at the end of the workday.

Software

I already use my own central system. Can Archive-IT’s software be integrated?

To create a fully digital archive, Archive-IT’s system can generally be seamlessly integrated into an EHR (Electronic Health Record), EMR (Electronic Medical Record), and various document management systems. This way, a new method of archiving is combined with historical data to form a complete digital archive. You can continue working from your own familiar system.

How are the digitised files delivered?

Files digitised by Archive-IT are always made available through Archive-IT’s software. This ensures security and accessibility. Additionally, there is the option for physical delivery of files.

Where can I log in to the Virtual Archive?

You can log in via https://service.archive-it.nl/

What should I do if I forgot my password or my account is blocked?

Go to https://service.archive-it.nl and click on "Forgot password".

Contact

What are the opening hours of Archive-IT?

The Archive-IT office is open Monday to Friday from 8:15 AM to 5:00 PM.

I want to send an invoice, where should I send it?

Invoices can be emailed to invoice@archive-it.nl.

My information has changed, where can I submit the (address) change?

Please send an email to info@archive-it.nl with your updated information. We will update your details as soon as possible.

I want to stay updated with the latest news, how can I do that?

Go to the sign-up page and fill in your details. You will receive a monthly email with the latest updates. No longer wish to receive updates? Unsubscribe via the link in the update email.

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