FAQ

Digitaliseren van documenten

Kan ik doorwerken tijdens het digitaliseringstraject, of ligt mijn archief tijdelijk stil?

In veel gevallen kan het digitaliseringstraject worden ingericht zodat uw organisatie gewoon door kan werken. Dit bespreekt u vooraf met uw contactpersoon, zodat de planning aansluit op uw werkzaamheden.

Records Management

How quickly can a file be digitally available to me?

Depending on the Service Level Agreement chosen at the time of the request, a file will be delivered. Delivery times range from 1.5 to 32 hours (working hours).

Can I request files during evening hours and on weekends?

Archive-IT offers the possibility of 24-hour service.

I want my file back in physical form, is that possible?

The files managed by Archive-IT in the archive can be requested in physical form, in addition to digital. The files will be sent via (registered) mail/courier.

Security

How is Archive-IT’s archive secured?

The archive is secured with camera surveillance, a fire protection system, a gas extinguishing system, and access control. The entire premises are enclosed with a sturdy fence. Files only leave the archive during working hours for processing and are always returned to the secure archive at the end of the workday.

Software

I already use my own central system. Can Archive-IT’s software be integrated?

To create a fully digital archive, Archive-IT’s system can generally be seamlessly integrated into an EHR (Electronic Health Record), EMR (Electronic Medical Record), and various document management systems. This way, a new method of archiving is combined with historical data to form a complete digital archive. You can continue working from your own familiar system.

Contact

What are the opening hours of Archive-IT?

The Archive-IT office is open Monday to Friday from 8:15 AM to 5:00 PM.

I want to send an invoice, where should I send it?

Invoices can be emailed to invoice@archive-it.nl.

My information has changed, where can I submit the (address) change?

Please send an email to info@archive-it.nl with your updated information. We will update your details as soon as possible.

I want to stay updated with the latest news, how can I do that?

Go to the sign-up page and fill in your details. You will receive a monthly email with the latest updates. No longer wish to receive updates? Unsubscribe via the link in the update email.

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